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Job Summary

Company
Teleperformance​

Location
FOSHAN Guangdong, China​

Job Type
Contract (2+ years)

Pay Rate
Competitive Salary

Job Reference Code
J2400035

Japanese/Vietnamese/Thai Customer Service Specialist

Posted on Dec 11, 2024
Teleperformance
FOSHAN Guangdong, China

About Company:

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions, providing world-class digital integrated business services. Always adapting, we care about each customer experience. We put the human touch in everything we do, be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

Teleperformance Portugal is the epicenter for multilingual services for Europe and the world. Our workforce of 14 000 people serves clients in 37 languages across 67 markets. We are also been recognized again as a Great Place to Work® for the 13th consecutive year.

But there is more! Teleperformance Portugal is one of the 14 countries that achieved Exceptional Employee Experience – a result of The Trust Index Score and The People Practices.

We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Job Profile:

Japanese/Vietnamese/Thai Customer Service Specialist


Job Details:

岗位:汇款平台客服岗位

【岗位职责】

1.接听由越南/泰国/日本用户日常的呼入电话,回答银行的业务咨询;

2.关于四大银行特快汇款的进度查询,了解客户的需求,向客户提供正确的咨询服务,提供专业的解决方案;

3.对电话中无法及时解决的问题进行必要的呼出电话回访;

4.及时学习新的业务知识,为客户提供优质专业的服务。

【任职资格】

1.高中或以上学历,流利的东南亚当地语言/日语

2.善于与人沟通,有较强的语言表达组织能力,口齿清晰

3.良好的英文能力,达到CEFR B1水平

4.良好的解决问题能力、客户服务能力,积极聆听,可以有效识别客户需求并且提供解决方案

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